Refund policy

Thank you for supporting our store! We take immense pride in offering both unique print-on-demand items and exclusive, high-value original artwork. Because of the specialized nature of our products, our return policy varies by item type. Please read the details below carefully before making a purchase.

Our policy is in addition to, and does not limit, your rights under applicable consumer protection laws in your country, including the Australian Consumer Law for Australian customers.

1. Original Artwork (Paintings & Physical Fine Art)
All sales of original artwork are final. Due to the high cost, risk, and complexity of shipping original fine art, we cannot accept returns, exchanges, or change-of-mind cancellations once an item has shipped. 
  • Inspected Delivery: Every original piece is meticulously packaged and fully insured for transit.
  • Damaged in Transit: In the rare event that your original artwork arrives damaged, you must contact us at info@fionascreativecanvas.com within 7 days of delivery. Please include clear photos of the damage to both the artwork and the exterior packaging. We will work directly with you and the shipping carrier to process an insurance claim and arrange a resolution.
2. Print-on-Demand Products (Prints, Apparel, Mugs, etc.)
Our printed products are custom-made to order through our production partners and are printed specifically for you.
  • Change of Mind: We do not accept returns, refunds, or exchanges if you change your mind, order the wrong size, or enter an incorrect shipping address. However, if we dispatch the wrong size or an incorrect item, we will arrange a free replacement at no cost to you.
  • Damaged or Defective Items: If your item arrives damaged, misprinted, or defective, we will gladly arrange a free replacement. Please email us at info@fionascreativecanvas.com within 14 days of receiving your order:
    1. Your order number.
    2. Clear photos showing the defect or damage.
      Do not mail items back to the production address listed on the package, as they will be rejected and disposed of.
3. Shipping Errors & Unclaimed Packages
  • Incorrect Address: It is the buyer's responsibility to provide an accurate shipping address at checkout. We cannot offer refunds or free replacements for packages delivered to an incorrectly entered address.
  • Unclaimed Deliveries: If a print-on-demand package is returned to the facility because it was unclaimed at a local post office or courier depot, you will be responsible for the cost of re-shipping the item to you.
4. How to Contact Us
For any questions regarding your order, shipping, or damage claims, please reach out to us at:
  • Email: info@fionascreativecanvas.com